Telephonic Survey Process

We have 120+ CATI workstations with a capacity to conduct telephonic surveys in more than 70+ Countries and 30+ Languages.
Our proprietary database gives us access to more than 10,000,000 professionals across domains and markets. Apart from our master database, our team gets exclusive access to premium database sources to extract key contact information i.e., LinkedIn, ZoomInfo, D&B etc.
Our team consists of highly skilled members from varied educational backgrounds. Our interviewers are all postgraduates with strong professional, research and interviewing skills.
We monitor all critical quality aspects in real time and take corrective actions immediately if required.
Dedicated qual and quant teams with abundance of experience in their respective fields of data collection.

Quality Audit Facts

We have embedded essential parameters into our survey process to maintain consistency across quality aspects. This includes:

Target the right audience in the right way to obtain the right information.
Explain the research objective clearly and ensure respondent comfort.
Be empathetic to respondents' time and provide appropriate incentives.
Deliver interviews in a delightful and engaging manner.

📊 20-30% Live Monitoring & Barging

🎧 100% Call Quality Checks on 30 Unique Parameters

🔗 Data Point Validations & 100% Demographic Checks

CALL QUALITY PROCESS

Mock calls are conducted on a rolling basis and the analyst must achieve satisfactory score each time before they can continue dialing

Random live barging is conducted either by the project managers or the quality team to ensure quality and consistency across the board

Every single interview is audited on stringent parameters by the quality team for both voice and data quality

Any erroneous point is notified to the project managers as well as the respective analyst for conducting relevant clarifications and future references

Telephonic Survey Process

Quality Audit Facts

CALL QUALITY PROCESS

View Our Telephonic Survey Process